Our Refund Policy
All ticket sales are final – no refunds will be issued. Tickets may be exchanged to another date during the same production run, based on the discretion of the box office, and will not be allowed less than 24 hours prior to a performance.
Performance dates, casting, and programs are subject to change. The ticketholder expressly assumes all liability for risk and danger incidental to the ticketed event.
By completing a purchase, you will be automatically signed up to receive performance reminders and alerts, special promotions and offers, as well as our newsletter via email. You can update these settings by contacting us at upnextprods@gmail.com.
What if I am late to my performance?
To cause the fewest disruptions, patrons who have not entered the theater prior to the end of the curtain speech will be asked to wait in the lobby until an appropriate break in the performance for the benefit of other audience members and the performers. Latecomers, and patrons who leave the theater anytime during the performance, may be assisted to alternate seats by the House Manager at an appropriate time and may then take their assigned seats at intermission.
What if I missed my show?
Please double-check the date and curtain time for your performance, there will be no exchanges or refunds after the performance start time.
Need help?
Contact us at upnextprods@gmail.com for questions related to refunds.